Replacement Policy

We want you to have a successful growing experience. Eligible Forest Origins mushroom grow kits may receive a free replacement if they arrive damaged, contaminated, or otherwise unusable.

Replacement support applies to the first indoor harvest when the kit is set up and cared for according to our official instructions.

Requesting a replacement

To qualify:

  1. Submit your request within 30 days of delivery.
  2. Provide proof of purchase from ForestOrigins.com, Amazon, Etsy, eBay, or an authorized Forest Origins retailer.
  3. Provide clear photos or video showing the kit and the issue. Keep the kit and packaging until we finish reviewing your request.

Please follow any reasonable troubleshooting steps provided by our support team.

Approved claims will be resolved with one free replacement per affected kit or equivalent store credit.

What is eligible

Replacement support may apply when an eligible grow kit arrives damaged, contaminated, or otherwise unusable.

The kit must be set up indoors and cared for according to the instructions included with the product and our official growing tutorial.

Replacement support applies only to the first indoor harvest.

What is not covered

Replacements are not available for:

  1. Damage caused by misuse, improper storage, neglect, or failure to follow the provided instructions.
  2. Removing the substrate block from its grow bag, making the instructed 'x' opening larger than directed, making additional cuts, damaging the grow bag, or otherwise altering the kit.
  3. Drying caused by insufficient misting, delayed setup, improper storage, unsuitable temperatures, direct sunlight, excessive heat, or inadequate humidity.
  4. Growing the kit outdoors, or otherwise using it outside the indoor growing conditions described in our official instructions.
  5. Mushrooms that become overgrown, dry out, discolor, or decline because they were not harvested at the recommended time.
  6. Personal preferences involving mushroom flavor, color, shape, or appearance.
  7. Differences in the size, speed, timing, or appearance of a harvest.
  8. Second or additional harvests.
  9. Products purchased from an unauthorized seller.
  10. Claims submitted without the requested proof of purchase, photos, or video.

Every mushroom grow is different. Environmental conditions, care, and timing can affect results.

Need help?

Review our official growing tutorial before submitting a request. To request help or report a qualifying product issue, email support@forestorigins.com and include your order number, purchase location, and clear photos or video of the kit.